Refund policy

Suzstore is committed to providing customers with high-quality products and exceptional service. We understand that sometimes items may need to be returned, and we aim to make the process as easy and hassle-free as possible. Please read the following policy carefully to ensure that you fully understand our returns process.


Conditions of returns:

  • You can return items within 14 days of receipt.
  • Returned items must be in new and unused condition, including all original packaging and tags.
  • Items that are damaged, altered, or are not in their original condition will not be accepted for return.

Return process:

  • To initiate a return, please contact our customer service team with your order number, product details, and reason for the return.
  • Our team will provide you with instructions on how to return the item.

Cost of shipping:

  • The customer is responsible for the cost of return shipping, except in cases where the item arrived damaged or defective.
  • Shipping costs for the original order are non-refundable.

Responsibility:

  • Suzstore is not responsible for items lost or damaged during the return shipping process.
  • If the item returned is not in its original condition, Suzstore reserves the right to refuse the return and send the item back to the customer.

Refunds:

  • Once the returned item is received and inspected, we will notify you of the status of your refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • It may take several days for the refund to appear in your account, depending on your bank or credit card company.

Exceptions:

  • Some products may not be eligible for returns due to hygiene or safety reasons, such as food items, personal care items, and swimwear.
  • Customized or personalized items are also not eligible for return, except in cases where the item is damaged or defective.

Please contact our customer service team if you have any questions or concerns about our returns policy. We will do our best to assist you and ensure that you are satisfied with your shopping experience at Suzstore.